Last week we discussed the art of listening well, which is a huge part of clear, effective communication.

A good rule to start is even before you utter a word, do 2 things: 1. Check-in with yourself briefly. What’s the real intent behind your communication? – Are you happy with it? 2. Check your stress level.

We want to come with a clean mindset when we communicate all the time, but in higher stakes communication with patients, staff, colleagues, consultants,...