In preparing for the AMWA Evolve Leadership Course for trainees session on Difficult Conversations, I've been reflecting on principles from Crucial Conversations, Super Communicators, Non-Violent Communication, and How to Work with Almost Anyone (all highly recommended books). We often fall into ...

Michael Bungay Stanier reframes mindfulness as a better sense of reality - more situationally aware. He explains it as the ability to sort through data and separate it from our judgments. Currently, in whatever situation you're in - ask yourself the key question he poses: What do I know to be tru...