In preparing for the AMWA Evolve Leadership Course for trainees session on Difficult Conversations, I've been reflecting on principles from Crucial Conversations, Super Communicators, Non-Violent Communication, and How to Work with Almost Anyone (all highly recommended books). We often fall into ...

Back in 2003, I was with four friends in Germany. We ducked into a diner for lunch. The two guys were just hilarious. Their dry sense of humor and perfect timing had us laughing so hard we could barely catch our breaths - literally for my friend Cheryl. 😳 She inhaled food upon laughing, and then ...