In clinical & academic medicine, and in leadership, “they” shows up a lot. They’ll think I’m a joke. They can tell I don’t belong. They are totally judging me. But here’s the problem: “they” rarely has a face. A faceless crowd gets invited to our mental table of influence, and suddenly we’re serv...

In preparing for the AMWA Evolve Leadership Course for trainees session on Difficult Conversations, I've been reflecting on principles from Crucial Conversations, Super Communicators, Non-Violent Communication, and How to Work with Almost Anyone (all highly recommended books). We often fall into ...