Today, we are talking about manuals. You've likely not heard of this concept, but stick with me, and you'll understand.  We know stressors are everywhere in medicine and, sometimes, we have more control than we realize in improving our experience.

Here's a scenario. Let's say you are checking your inbox before clinic starts, and you see a refill request with a lengthy explanation of why it's needed early. But you had only seen the patient once 18 months ago. They have seen your...