Mindset I always spend a lot of time on mindset. It is foundational and under-discussed. However, if we only change mindset without also learning strategies and new tools, many things will stay the same. For instance, you may have a whole new outlook on your inbox. But if you want to improve comm...

My leisurely start to morning clinic with a no-show was short-lived. The kind, new MA took longer than experienced MAs to room patients, which began stacking up. I had almost caught up when I walked in to see another patient. Based on the CC, I was fairly sure this would be my opportunity to "get...