I’ve been reflecting on a situation someone close to me recently faced in her work as a consultant. She was brought into a high-stakes situation by her boss, who had asked her to help a close friend. The friend believed that other people involved in an important transition were the problem. Her a...

This is Week 4 of a 5-part series exploring those moments when you care deeply about an issue, and nothing you do seems to move the needle. So far, we’ve looked at three different approaches to that situation: • Week 1: Redefining success when outcomes aren’t changing • Week 2: Navigating real co...

Recently, I noticed that a member of our team had quietly pulled back. I knew she had experience—she’d been introduced as someone who had worked with universities, served as a legislative liaison, and helped stand up GME programs. She had consistently offered thoughtful perspectives, often seeing...

This photo is a throw-back to when my dad had been stuck in his recliner for a couple of days due to severe worsening metastatic bone pain to his hip. It only hurt if he moved his leg. So after scrambling to get the family to be with him, he had a telemedicine visit with his primary care doc who ...