I’ve been reflecting on a situation someone close to me recently faced in her work as a consultant. She was brought into a high-stakes situation by her boss, who had asked her to help a close friend. The friend believed that other people involved in an important transition were the problem. Her a...

When I began telling people I was considering becoming the Founding Program Director of a new family medicine residency in rural Eastern Washington, the responses were not exactly subtle. “Are you nuts?” “Do you need me to say WTF, Tonya?!” And, perhaps most thoughtfully: “This doesn’t seem align...