When our youngest daughter was about four, she was watching my husband rescreen a door. She stood there studying what he was doing and asked, “What’s that, Dad? Are you putting in brads, Dad?” I remember thinking, What’s a brad? She knew because she had spent a lot of time following her dad aroun...

A thoughtful reader recently wrote in and asked me: “How did you build the strong relationships you have with specialists?” At first, I wasn’t sure how to answer. My brain went to the tactical: referrals, shared patients, thank-yous. (These are still paramount. Doing your due diligence with worku...