I’ve been reflecting on a situation someone close to me recently faced in her work as a consultant. She was brought into a high-stakes situation by her boss, who had asked her to help a close friend. The friend believed that other people involved in an important transition were the problem. Her a...

When we talk about stewardship in medicine, it usually means handling precious resources wisely: Blood bank stewardship (don’t squander that O-negative so it’s there in a crisis) Antibiotic stewardship (use the narrowest spectrum possible, so we don’t fuel resistance) Resource stewardship (choo...

It’s that season again. Graduation programs. Thank-you speeches. Awards. A flurry of new titles, public praise, and quiet appreciation. We do this because it matters. Recognition is powerful. Appreciation even more so. But in the messiness of human systems, it doesn’t always land how we intend. I...

Recently, I’ve been supporting my mom from afar as she’s gone through a complicated health issue. Like many patients, she didn’t show up with a single neat explanation. She had two separate issues—Occam’s razor didn’t apply. That alone created delays and misdirection, but this story isn’t about w...